WHERE IS STAFFA?
Staffa is an uninhabited Scottish Island of the Inner Hebrides. Staffa lies 6 miles west of the Isle of Mull and is often accessed by boat from Iona. Its area is 82 acres and the highest point is 138 feet above sea level.
The name Staffa comes from the Old Norse for stave or pillar and describes the columnar basalt rocks which make the island so distinctive. Similar formations are found at the Giant’s Causeway in Northern Ireland, on the island of Ulva and at Ardmeanach on the Isle of Mull.
HOW DO I CARE FOR MY JEWELLERY?
In order to prolong the finish and appearance of your Staffa Jewellery:
Store your jewellery separately, so it doesn’t rub & scratch against each other, ideally in the packaging provided or in a ziplock bag to reduce tarnish from oxidisation. Damp and hot conditions will also cause jewellery to tarnish.
Remove jewellery when undertaking physical activities such as exercising, swimming, cleaning or gardening. Do not wear your jewellery overnight.
Perfume and cosmetic products can react and cause silver to tarnish. Apply your hair or skin products before you put on your jewellery.
HOW DO I CLEAN MY STAFFA JEWELLERY?
A soft brush (an old toothbrush is ideal) with washing-up liquid is best. On the silver (not oxidised) pieces you can also use an abrasive kitchen pad to return the piece to a satin finish. We do not recommend the use of silver dip solution.
If you have any questions or queries feel free to get in touch.
WHAT IS OXIDISED SILVER?
A piece of blackened or oxidized silver is true sterling silver, but it’s surface has been intentionally darkened by a sulphide which speeds up the natural tarnishing process. Although this patina isn’t permanent, it will wear beautifully. The wear over time will become unique to you since it reflects how you’ve worn it throughout your life. We can happily re-patina any piece of jewellery you purchase from us free of charge should you wish.
WHAT IS HALLMARKING?
Hallmarking refers to the independent verification of the precious metal content. All of the products in the Staffa jewellery collection are verified independently by the Assay office in Edinburgh. This is done through the 700 year old practice of hallmarking and a hallmark is only applied after the item has been assayed to determine that its purity conforms to both legal standards and metallurgical content.
The 1973 Hallmarking Act stipulates that all silver articles weighing more than 7.78 grams must be hallmarked in order to be described as such. Articles below this exemption weight may be described as silver without the need for a hallmark. This means that an Edinburgh Hallmark will only be present on heavier items – these include the Bangles, Cufflinks, Necklets and Pins. Earrings and Pendants fall below this weight threshold.
All Staffa jewellery is made using 100% Recycled Sterling Silver unless commissioned otherwise.
DO YOU GIFTWRAP?
Yes! All Staffa Jewellery comes in an debossed linen box with a magnetised closing. Literature and cards are also included detailing the inspiration behind Staffa Jewellery. No invoice or receipt is included as these are often gifts. We are phasing out all plastic packaging and focusing on recycled and recyclable products.
CAN I MIX AND MATCH OXIDISED AND NON-OXIDISED SILVER EARRINGS?
Of curse! we love this option – Just add a note when you are purchasing or get in touch if you want to discuss this further.
HOW DO I FIND MY RING SIZE?
Please go to our Sizing Guidelines page for ring and bangle measurement advice.
I’M BUYING AS A GIFT – DO YOU EXCHANGE?
If for any reason you are unhappy with your purchase or it doesn’t suit the recipient, we are happy to adjust or exchange your item. If this is the case please notify us and return your item within 14 days of receipt. Orders must be returned in their original packaging and in perfect condition. For hygiene reasons we are not able to offer an exchange on earrings. Items are returned at the buyer’s own risk and it is recommend that you use an insured delivery service to guard against loss or damage. Postage will be refunded only if the item is faulty or if any error is made on our part of the order.
For repairs due to negligent handling we will be happy to provide a repair quote.
CAN I CANCEL MY ORDER?
Due to the nature of our business orders must be cancelled or amended within 24 hours if you no longer wish to proceed with your purchase.
Please email us within this timeframe for a full refund.
HOW QUICKLY CAN I GET MY ORDER?
Each item of jewellery is handmade to order.
All orders are normally dispatched within 5 working days. If you require an item for a specific date please contact us before ordering to ensure that your request can be met. We will do our best to meet any deadlines and can often expedite our turnaround.
All transactions are carried out in UK Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Order Reference numbers.
Payments made using the secure transaction services of Paypal are completely independent of us and your credit card details are not divulged to us at any time. If you would rather pay by another method, such as bank transfer, please place your order by email. Financial information is used only to charge you for the items you are purchasing and this information will never be passed to any third party.
WHAT COURIER DO YOU USE?
UK Orders are sent Royal Mail ‘special delivery’ £7.50
(Signed for and insured up to £500, delivery by 1.00pm of the next working day after dispatch)
International Orders: Royal mail ‘International Signed for’ £12
(Signed for and insured, your order will arrive 3-5 working days after dispatch)
Shipping charges will be added to your order at checkout.
Free Delivery For Orders Over £150
On orders from countries outside the European Union Import Duty applies over a certain value. This is a tax that the recipient has to pay as an importer in order to bring foreign goods into their country. For more information regarding customs duties we advise our customers to get in touch with their country’s Revenues and Customs office.
In the event that this fee is not paid by the recipient, customs will not release the package and will send it back to us.